Shipping Policy
Shipping Policy
We aim to process and dispatch all orders as efficiently as possible from our UK location.
Every order is carefully packaged to help ensure safe and secure delivery, particularly for fragile mineral, crystal, and fossil specimens.
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Order Processing
Orders are typically processed and dispatched within 1–3 business days.
During periods of high demand, promotional events, or public holidays, processing times may occasionally be extended slightly. We always aim to dispatch orders as quickly as possible while maintaining careful packaging and quality checks.
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UK Delivery
UK orders are typically delivered within 1–5 business days after dispatch depending on the selected delivery service and location.
Tracking information may be provided where applicable once your order has been dispatched.
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International Delivery
We ship internationally to a wide range of destinations.
International delivery times generally range between 7–15 business days following dispatch, although shipping times may vary depending on destination country, customs processing, and local courier services.
Please note that international customers are responsible for any customs duties, import taxes, or additional fees that may apply within their country.
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Delivery Delays
While we always aim to meet estimated delivery timeframes, delays may occasionally occur due to:
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Courier disruptions
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Customs processing
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Severe weather conditions
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High seasonal demand
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Circumstances outside of our control
We appreciate your patience and understanding should any unexpected delays arise.
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Packaging & Care
Many of our products are naturally delicate and require careful handling.
All orders are packaged with appropriate protective materials to help minimise the risk of damage during transit.
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Incorrect Address Information
Please ensure all shipping information entered at checkout is accurate and complete.
We cannot accept responsibility for delays or delivery issues caused by incorrect or incomplete address details provided at the time of ordering.
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Contact
If you have any questions regarding shipping, delivery, or your order, please contact:
info@mimonaselenitesfossils.org
We aim to respond to all enquiries as promptly as possible.
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Retail • Wholesale • Direct Import